At its annual innovation and customer success conference, Calix, Inc. (NYSE: CALX) announced the winners of its 15th annual Customer Innovations Awards, recognizing service providers achieving measurable business results across subscriber experiences, network operations, and market expansion. Leveraging the Calix One™ platform with SmartLife™ managed services and hands-on guidance from Calix Success™, these providers are streamlining operations, differentiating subscriber experiences, and expanding market opportunities. Their achievements demonstrate how providers of all sizes can reduce costs, grow revenue, build loyalty, and compete and win.

As Calix advances its AI-native platform with expanded Calix Agent Workforce™ capabilities, intelligent workflows, and AI-powered experiences in the customizable CommandIQ® mobile app, these service providers are positioned to build on their success. Their investments in subscriber insights, operational excellence, and differentiated services position the providers for continued growth.

The 2026 Customer Innovations Award winners demonstrate measurable impact:

  • AI Innovation Award—RTC Networks positions their business for AI-driven growth over the next five years. Following a targeted data hygiene initiative and service optimization engagement, RTC Networks adopted Agent Workforce knowledge assist to accelerate support responses and improve new-hire training, laying the groundwork to expand AI across marketing, support, and operations.

  • Champion for Success Award—Roxane Prieb of SC advances subscriber experiences through continuous learning. Prieb has grown from a network operations center technician into SC’s customer experience manager—completing dozens of Calix University learning experiences along the way. She also connects with industry peers in the Calix Community to expand her knowledge and bring fresh insights to the SC team.

  • Collins Marketing Innovation Award—GigaBeam Networks grows top-tier package adoption 460 percent and average revenue per user (ARPU) 16 percent in one year. Guided by a Calix Business Insights subscriber loyalty study, GigaBeam Networks developed persona-based managed Wi-Fi packages and community-focused messaging. This strategy drove a 103 percent increase in mobile app adoption, helping strengthen subscriber engagement.

  • Network Transformation Award—AcenTek transforms their network architecture with a resilient, high-capacity 100 Gbps backbone. Leveraging Calix Intelligent Access appliances, the modernization of AcenTek‘s network enabled more proactive operations, faster response to service-impacting events, and an enhanced subscriber experience.

  • New Market Innovation Award—Blue Stream Fiber more than triples initial monthly multifamily deployments, with continued growth since launch. Leveraging SmartMDU™, Blue Stream Fiber delivered secure network segmentation, move-in-ready resident onboarding, property-wide visibility, and local operational support through repeatable deployment practices, achieving resident satisfaction of 4.99 out of 5.

  • Subscriber Experience Loyalty Excellence Award—Clearwave cuts outage-related calls 52 percent and raises Net Promoter Score℠ (NPS®) 20 points. Automated outage and restoration notifications helped keep Clearwave subscribers informed without requiring them to call for updates. Clearwave also streamlined provisioning, helping activate 95 percent of orders without manual intervention and enabling installations to be completed two days sooner.

  • Subscriber Experience Onboarding Excellence Award—Brightspeed cuts first-week support calls 75 percent with proactive engagement. Through proactive monitoring, Brightspeed identified and prioritized new subscribers needing early support and resolved issues before they resulted in service calls. Brightspeed is expanding this program into two additional markets.

  • Sustainability Innovation Award—Mosaic Technologies reduces power cost per subscriber 65 percent while growing their base 90 percent. Network modernization also reduced total central-office power expense 33 percent for Mosaic Technologies, even while they extended fiber connectivity to thousands of subscribers to work remotely in unserved and underserved homes and businesses in rural Wisconsin.

Calix Success helps providers turn subscriber insights and technology investment into business outcomes through expert guidance, education, and proven best practices. Calix Business Insights combines subscriber feedback and operational data to inform packaging, pricing, and service delivery.

Nancy Tichbon, chief customer officer at Calix, said: “There is no one-size-fits-all formula for customer success. Every provider, community, and subscriber is different. Success starts with understanding what matters most and bringing together the right people, insights, and technology to deliver meaningful outcomes. Through the Calix One platform and Calix Success, we help providers turn that understanding into measurable business results. These award-winning customers demonstrate what is possible when innovation is grounded in customer needs, and we congratulate them on the impact they are delivering for their subscribers, businesses, and their communities.”

See all Customer Innovations Award winners and finalists from ConneXions 2026 and learn how Calix customers are driving meaningful outcomes for their businesses and communities.

About Calix

Calix, Inc. (NYSE: CALX) is an AI platform company that enables service providers to transform their operations and accelerate delivery of differentiated experiences—so they can compete and win in the markets and communities they serve.

Through the AI-native Calix One platform, service providers can securely and privately activate agentic AI alongside their human teams to acquire new subscribers, grow existing subscriber revenue, and build loyalty across residential, business, municipal, and MDU markets. More than 1,200 customers of all sizes leverage the Calix One platform, which has evolved over 15 years at an investment of more than $2 billion.

Calix innovation cycles are underpinned by a strong financial balance sheet and a people‑first culture that routinely earns broad industry recognition—winning 81 culture and innovation awards since 2025 alone, as well as Fortune’s 100 Best Companies to Work For® in 2026.

This press release contains forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.

Calix and the Calix logo are trademarks or registered trademarks of Calix and/or its affiliates in the U.S. and other countries. A listing of Calix’s trademarks can be found at https://www.calix.com/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

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